Your Outsourcing Partner 

We are the business partner committed to the growth of your business.

 

Every job outsourced to us is handled with the utmost attention it deserves.

 

We offer a free consultation to discuss the needs and solutions.

Solutions

 

We offer outsourcing services in the following areas:

 

Customer Service

Contact Center & Answering Service

                     We handle your voice, chat, inquiries and customer care. Our customer service champions have vast experience and will handle your customers as our own. 

 

Order Management

                           As you grow, we can handle your orders, process them and ensure payments in an orderly                                       process. Our mandate to you is accuracy and timeliness. Your growth needs not be stressful. You can focus on products and sales without worry.  

 

Bookkeeping

                          For any business, the to-do list can be lengthy. Accounting needs not be on that list. We key                             in data in a secure format for easy reporting. We are experts in Quick Books, MS Excel & MS Access.
 

Reliability

Cost Savings

Professionalism

Competence

Management Team

Kenneth Kimani

Mercy Wagema

Our Management team has over 8 years of corporate work experience in the United States in the areas of Operations Management, Finance and Customer Service and over 15 years of business experience in Nairobi, Kenya. They also possess an undergraduate degree in Bachelor of Commerce and an MBA.

 

They have worked in Telecoms, Rental Car Industry, Outsourcing Industry, Banking, Utility Contractors Industry among others.

 

They have achieved exponential growth in all their previous engagements and they are passionate about giving back to the community. They are up to the task of serving our clients in the best way possible by ensuring timely and quality delivery as well as continuous improvement. 

 

About us

 

We are a Social Enterprise based in Kenya.

 

Our Mission is to strive for excellence in servicing our client's needs while addressing our community's needs.

 

Our Vision is to be the outsourcing partner of choice globally based on delivery of quality and personalized service as well as transformative impact.

 

Our Values are: Excellence, Integrity and Love for others.

 

OUR YOUTH EMPOWERMENT PROGRAM

In response to the high unemployment rate in Kenya, we have incorporporated a Youth Empowerment Program as part of our business model. We recruit highly qualified university graduates in terms of skills and experience but who also have the right skills and experience to work on our client's projects. 

 

We offer these aspiring entreprenuers temporary part time work with pay while equiping them with skills in Entreprenuership, Leadership and Innovation at no cost on their part. 

 

Once they complete the mentorship program, we provide support during transition to business start up. Our goal is that they will be in a position to create employment for others as their businesses grow. 

 

A seamless transition is imperative on our end to maintain the output consistency for our clients. As a result the aspiring entreprenuers transition one by one in the course of six months as we train and replace them with new recruits. 

 

The result is a win win. Our clients get high quality work at an affordable rate while the unemployed youth gain training and startup capital from the savings of their earnings. 

 

Every job you outsource gives a potential entreprenuer an opportunity to save start up capital, obtain free business mentorship and start their own small business. you outsource to us gives a potential entreprenuer an opportunity to save  

How does your business benefit from this partnership?

 

Cost Savings:

Our rates are affordable due to the differences in exchange rates. You will find great savings from this partnership accelerating your business growth.

 

Quality of Service:

We strive for excellence. We have an unparalled commitment to make sure we represent you in the best way possible. If there's a better way to do the job, we will find it.

 

Flexibility:

We take all projects available big or small. We embrace change as part of business and are able to tailor our services to meet the changing needs of your business.

 

 

Contacts

Need to talk to us?

Phone / Whatsapp:

++254 739 885105

 

Address:

Park Building, 401. Off Limuru Rd, Nairobi, Kenya.

 

E-mail:

hello@themanpowervillage.com

 

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Kenya is located on the Eastern side of Africa with a population of 55 people. It is a very youthful country with 80% of the population aged between 18-35 years.

It is an emerging market in Africa and has become a regional financial, logistics and technology hub. International companies with African headquarters in Nairobi, Kenya include United Nations, Diageo, Eltek, Chartis, Qualcomm, Coca Cola, General Electric, GSM Association, IBM, World Bank, Visa Inc, Toyota, Standard Chartered Bank, Scania AB, RTI International, Rockefeller Foundation, Motorolla, Mitsubishi Motors, Merck KGaA, Kiva, ITF, IMF among others.

Kenya is also the East African base for Asus, Blackberry, Bosch, Cisco Systems, Hapag-Lloyd, Heineken, Huawei, Intel Corporation, LG, Mastercard, Nestle, Nokia, Sage Group and many others.

All these organizations are benefiting from the many advantages that Kenya has to offer.

  1. Access to skilled labor: Kenya has a high population of English-speaking youth with university degree and a high unemployment rate.  This means with the right partner, an organization can easily outsource tasks such as customer service, data processing and order processing.

 

  1. Availability of technological framework: Nairobi ranks first in Eastern Africa in terms of technological development. There is availability of stable highspeed internet and electricity supply which makes remote work possible.

 

  1. The time zone advantage: Kenya is on GMT +3 time zone - hours ahead of both Europe and North America. This means that your business can have operations running 24hrs a day, maximizing on productivity.

 

  1. Quick cost-effective solution to staffing challenges: Kenyan currency exchanges for over 100 to all the major currencies like the US Dollar, Euro, Sterling Pound and so forth. This means that partnering with Kenya will result in cost savings due to the currency differential. A cost advantage will increase the competitive advantage of your business.

 

  1. Strategic advantage: In the recent years, the world has experienced Covid 19, terrorist attacks, earthquakes, hurricanes and many other catastrophes. These have disrupted business activity over certain periods of time. It has therefore become imperative for businesses to have location diversity to ensure that the business is still operational even on minimum staff at the head office.  

It is important to have the right partner in Kenya. Manpower Village is such a partner. The management has working experience in the corporate world in a developed country and so understand the level of quality and efficiency expected and is able to deliver. Manpower Village values integrity in all its relationship and will be sure to deliver on their promise.