Manpower Village
Customer Service at its best!
Need a Customer Service Outsourcing Partner
We drive growth through exceptional customer service solutions.
Committed to enhancing your competitive advantage, we ensure every customer interaction receives unparalleled attention, fostering loyalty and satisfaction, one customer at a time.
Experience the impact on your bottom line with our free trial, delivering remarkable savings and elevating your business to new heights.
Solutions
Answering Service
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Relaying messages
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Offering basic information such as hours and directions
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Booking appointments
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Lead capture
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Available 24/7
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No voicemail, no bots
Inbound Call Centre
Handle calls from current or potential customers on:
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Accounts management
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Scheduling
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Queries about products
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Complaints
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Intent to purchase
Back Office Operations
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Processing orders
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Payment processing
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Invoicing
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Handling complaints
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Managing data
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Performing customer follow ups
Reliability
Cost Savings
Professionalism
Competence
Pricing
We offer a wide range of custom services.
Our goal is to provide the best solution that meets your needs.
If you would like more information on pricing, please fill the contact form.
Let us know the solution you are interested in and we will be sure to get back to you.
We look forward to serving you!
Why work with us?
Quality Service
We strive for excellence.
We have an unparalled commitment to represent you in the best way possible.
Our call centre staff are very proficient in written and spoken English.
We believe in -Kaizen - continuous improvement.
If there's a way to improve on the service delivery, we will apply it.
Cost Savings
Our rates are very affordable.
We extend the benefits of currency exchange rate differences to our clients.
You will find great savings from this partnership because of:
- Reduced basic pay rate
- No employee benefits to pay
- Reduced office space
You will accelerate your business growth.
Time Differences
Kenya is on the GMT+3 time zone.
You can:
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Extend your business hours
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Provide round-the-clock support.
You will NOT:
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Miss calls after hours
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Pay for overtime
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Pay for shift differential for evening or night shift
Your customers will be served with excellence.
About us
We are a Social Enterprise based in Kenya.
Our Mission
To strive for excellence in servicing our client's needs.
Our Vision
To be the outsourcing partner of choice in Africa based on delivery of quality and personalized service as well as transformative impact in the community.
Our Values
Excellence, Integrity and Love for others.
YOUTH EMPOWERMENT PROGRAM
Manpower Village is dedicated to youth empowerment by providing university graduates with vital job opportunities in the customer service industry.
As part of our mission, we aim to tackle unemployment by equipping young talents with essential skills in customer service, leadership, and entreprenuership.
Our compehensive training ensures that the young professionals are not only job-ready but also prepared to excel in their careers.
Through our free mentorship programs, participants gain valuable insights and guidance from industry experts. This hands-on support empowers them to drive change and achieve their professional goals.
At Manpower Village, we are committed to building a brighter future for our youth and fostering a dynamic workforce.
Join us in our mission to create a future where youth unemployment is a thing of the past.
Simple Engagement Process
It is very easy to engage us.
Please get in touch with us via email, phone or schedule a meeting.
We would like to understand what your specific needs are so that we can offer solutions that will best need your needs.
Once we agree on how best to serve you, we will do a free trial to ensure we grasp the specific needs of your clients and your product offerings. We then begin serving your customers.
As easy as that. No gimmicks and no small print.
